Frequently Asked Questions
The Answers You Need
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please feel free to contact us on firstname.lastname@example.org.
Your products smells so delicious ,are they Edible?
No! We know their scents could be very tempting, but they are made only for external use.
Do you accept returns and give refunds?
We want all of our customers to be satisfied and happy with all purchased items, but in situation, where you feel completely unhappy with your products we do offer refunds and exchanges.
If you chose to exchange a product unfortunately, the shipping costs WON'T be on us.
We do not accept returns. Please if you have any concerns feel free to contact us on email@example.com.
Are your products 100% vegan and cruelty free?
Big YES! We are completely against animal testing! All of our products are vegan and no animal by-products have been used on our products.
Do you do wholesale orders?
Yes, we do, for any wholesale orders please send us an email with your questions or query on firstname.lastname@example.org.
Do you have a physical store and where is it located?
We only sell online and unfortunately we do not have a physical store yet, but that would be one of our goals for the coming future.
What to do if the bath bomb dyes stains in my bathtub?
We got you! Our used safe-skin dyes are 100% water soluble, but in case, we suggest every customer of ours to rinse their bathtub with clean water after every time they use a bath bomb. That is a good way to prevent your bathtub to get colourful stains.